Connect Communications | National Accounts Program

What are the advantages of becoming a national account customer?

Any company with multiple locations, covering one or more states, qualifies as a national account customer. There are many reasons for implementing a national account program for your voice and data needs. When considering whether to sign on as a national account customer, many companies ask questions like:

Can I get better pricing if I buy all of my equipment from one source?
Does the vendor have the ability to install and service equipment in all of my locations?
Can one vendor meet all of my needs, or do they just have a canned solution that I will have to adapt my business to?
The vendor is not located in my area. Can they still help me?
Who should I use to take care of my voice and data needs?

Manufacturers who offer national account programs provide stability, guaranteed pricing and direct manufacturer support. Smaller interconnects who offer their own personalized national account programs offer flexibility, solutions to complex telecommunications problems and personalized service. We work closely with the manufacturers to give you both solutions. Connect Communications has partnered with Teleco and Optus to provide our customers with top name products such as NEC, Toshiba, and Teleco Voice Processing Systems. Through these partnerships, we have direct access to each of these company’s dealer networks and full cooperation from each on servicing and supporting your every need. We have access to more than 800 dealer offices and branch locations as well as more than 1,500 certified technicians, with support in all 50 states plus Canada, Mexico, Puerto Rico and the Dominican Republic.

There is no one perfect national account that suits every company. That is why we sit down with you and discuss your company’s needs and determine the best possible solution for you. We will customize a national account program that will make you proud to have Connect Communications working for you. No task or request is too big or too small. Call us today and give us an opportunity to prove to you how important your business is to us.

Can I get better pricing if I buy all of my equipment from one source?

The answer to this question is yes. It stands to reason that any time you make the decision to use one provider for all of your equipment needs they will be willing to work out better pricing for you. Among the many factors that drive pricing higher, number one is the cost of a customer. People may not realize that it costs money to add new customers to your business. National account customers allow interconnects to maximize their profits by purchasing larger quantities with only slightly higher operating costs. These savings are easy to pass on to the national account customer and helps to guarantee lower pricing.

Does the vendor have the ability to install and service equipment in all of my locations?

One of the most difficult problems that national account companies face is finding someone who has the ability to install and service systems everywhere they need them installed. This is why we have partnered with large distributors such as Teleco and Optus, so that when you ask us to install a system in a small remote city such as Durango, CO, or Bristol, FL, we can call on one of our 800 dealers to install and service your branch location. We save you the time and expense of trying to locate a competent company with certified technicians.

Can one vendor meet all of my needs, or do they just have a canned solution that I will have to adapt my business to?

National account customers commonly have needs that cannot be solved by any one manufacturer or their products. Often, a company's communications needs require third party equipment that can be easily implemented. That is why we refuse to go with a one-size-fits-all approach with our national accounts. We will work with you to customize a plan that gives you the greatest opportunity for success. With the relationships we have established, we can save you time and money looking for the company who can provide your third party solution and we will work to help implement the solution and guarantee that it is successful. You don’t make money looking for these solutions, so let us take care of it for you.

Who should I use to take care of my voice and data needs?

The answer to this should be obvious. Use a company who wants your business the most and is willing to provide the best solutions for your specific needs. Our competitors may approach you with the attitude that you must be an idiot not to use them based on their name alone. We will work harder than any company in the market to prove to you that we are the best possible company to assist you with your voice and data needs. We will never expect your business; we will earn it and appreciate it.